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TERMS AND CONDITIONS

 

Order Processing:

Your order is processed immediately. All orders placed by 3:00 p.m. EST weekdays (Monday-Friday) ship from our warehouse the same day. Guaranteed. If you place an order on the weekend (Saturday and Sunday), your order will not ship until Monday.

 

Payment Information:

FromuthPickleball.com accepts a variety of payment options, including debit and credit cards. The following payment methods are available for use:

  • American Express

  • Discover

  • MasterCard

  • Visa

  • Affirm

At FromuthPickleball.com, you can choose Affirm as a payment method during checkout. Affirm offers monthly payment options - usually 3, 6, or 12 months - so you can pay at a pace you choose. If you choose Affirm as a payment method at checkout, you can seamlessly apply for a loan to pay for your items right then. Affirm does not charge late fees or any other hidden fees. To learn more about Affirm Terms and Conditions, click here.

 

Shipping Information:

All orders are shipped via UPS. UPS delivers on business weekdays (Monday-Friday). Fromuth Pickleball offers free ground shipping on orders of $75 or more (Excludes all court equipment).

  • UPS Ground - 3-7 business days

UPS Ground shipping generally takes 3-7 business days in the contiguous 48 states. Shipments under five (5) pounds to Alaska and Hawaii ship for free. (Excludes Puerto Rico, Guam, and US Virgin Islands)

  • UPS Second Day Air - Weekday delivery ONLY (Monday-Friday)
  • Second Day Air shipping costs are as follows: 
    •  $20 per box up to 1,7283 cubic inches
    •  Up to 10 lbs. per box

UPS delivers on business weekdays. If you place an order by 3:00 p.m. EST on a Friday, it will ship the same day. However, if you chose Second Day Air as your delivery method, you can expect your package to arrive on the following Tuesday at the earliest. UPS Second Day Air does not deliver on weekends (Saturday and Sunday).

*Court Equipment Shipping Information:

All court equipment is excluded from the free ground shipping offer and the $20 UPS Second Day Air shipping cost. Court equipment shipping costs are based on a variety of factors including box dimensions and weight, and vary per order. If you have questions about court equipment shipping and pricing, please contact our Customer Service team at 610-894-7060.

 

Delivery Information:

Fromuth Pickleball ships most orders from our warehouse in West Lawn, Pennsylvania. UPS Ground shipping generally takes 3-7 business days, but delivery days are not guaranteed. At our warehouse, your order is processed immediately. If an order is placed by 3:00 p.m. EST Monday-Friday

Estimated UPS Ground Delivery times from our PA warehouse:

  • Northeast  (PA, ME, NH, VT, MA, CT, RI, NY, NJ, DE, MD, DC, VA) - 1-2 business days
  • East/Southeast Coast thru Florida - 3 business days
  • Midwest - 3-5 business days
  • West Coast thru California - 5-7 business days

*Due to carrier delays and increased order volume, we anticipate shipping delays. Please note that current COVID-19 operations can impact delivery times. Weather and holidays also impact delivery. UPS service label guarantees are not in effect due to the COVID-19 pandemic and delivery days can not be guaranteed. The team at Fromuth Pickleball continues to work hard in order to maintain accurate shipping and delivery timelines. If you have questions about shipping and delivery, please contact our team at 610-894-7060.

 

Return Policy:

Fromuth Pickleball offers free return shipping on most orders returned within 30 days of purchase. Items eligible for free return shipping include pickleball paddles, apparel, shoes and accessories in accordance with the guidelines listed in our Return Policy. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. If an item arrived damaged or you believe there may be manufacturer defect, please contact us immediately before completing the returns process. Please read our full Return Policy for complete details. 

 

Privacy Policy:

Your data and privacy is important to us. We need to collect data that is contractually required in order to process an online payment, deliver a purchased product, and meet statutory reporting obligations. View our Privacy Policy to learn what data we collect and why we collect it.

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