Fromuth Pickleball Terms and Conditions

Return Policy:

*Extended Holiday Returns - Eligible products purchased between November 16, 2023 and December 23, 2023 may be returned through January 31, 2024. Please note that all other terms and conditions provided in our returns policy are still applicable. We offer returns for most items purchased from our website. Items eligible returns include pickleball paddles, apparel, shoes and accessories in accordance with the guidelines listed. In the event you have a larger item to return, such as court equipment, please e-mail us at [email protected] for more information. If an item arrived damaged or you believe there may be manufacturer defect, please contact us immediately before completing the returns process. Please read our return policies for paddles and apparel/shoes/other merchandise for complete details.

Order Processing:

Your order is processed immediately. Guaranteed same-day shipping on orders placed by 3:00 p.m. ET Monday-Friday. Orders placed on Saturday or Sunday ship the following Monday. Excludes the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.

Payment Information:

FromuthPickleball.com accepts a variety of payment options, including debit and credit cards. The following payment methods are available for use:

American Express
Discover
MasterCard
Visa
Affirm

At FromuthPickleball.com, you can choose Affirm as a payment method during checkout. Affirm offers monthly payment options - usually 3, 6, or 12 months - you can pay at a pace you choose. If you choose Affirm as a payment method at checkout, you can seamlessly apply for a loan to pay for your items right then. Affirm does not charge late fees or any other hidden fees. To learn more about Affirm Terms and Conditions, click here.

Shipping Information:

All orders with delivery within United States are shipped via UPS. UPS delivers on business weekdays (Monday-Friday). Fromuth Pickleball offers free ground shipping on orders of $75 or more within the continental United States. (Excludes all court equipment).

UPS Ground - 3-7 business days

UPS Ground shipping generally takes 3-7 business days in the contiguous 48 states. (Excludes Puerto Rico, Guam, and US Virgin Islands)

UPS Second Day Air - Weekday delivery ONLY (Monday-Friday)
Second Day Air shipping costs are as follows:
• $20 per box up to 1,728³ cubic inches
• Up to 10 lbs. per box

UPS delivers on business weekdays. If you place an order by 3:00 p.m. EST on a Friday, it will ship the same day. However, if you chose Second Day Air as your delivery method, you can expect your package to arrive on the following Tuesday at the earliest. UPS Second Day Air does not deliver on weekends (Saturday and Sunday).

Court Equipment Shipping Information:

All court equipment is excluded from the free ground shipping offer and the $20 UPS Second Day Air shipping cost. Court equipment shipping costs are based on a variety of factors including box dimensions and weight, and vary per order. If you have questions about court equipment shipping and pricing, please contact our Customer Service team at 610-894-7060.

International Shipping:

Fromuth Pickleball ships internationally via USPS Priority Mail International. All international orders, excluding court equipment, are subject to a flat rate fee of $60. If possible, we will reduce the $60 flat rate once actual shipping costs can be verified. Reduced shipping costs are not guaranteed. International shipping costs for court equipment may exceed the $60 flat rate due to box dimensions and weight.

Delivery Information:

Fromuth Pickleball ships most orders from our warehouse in West Lawn, Pennsylvania. UPS Ground shipping generally takes 3-7 business days, but delivery days are not guaranteed. At our warehouse, your order is processed immediately. If an order is placed by 3:00 p.m. EST Monday-Friday

Estimated UPS Ground Delivery times from our PA warehouse:

Northeast (PA, ME, NH, VT, MA, CT, RI, NY, NJ, DE, MD, DC, VA) - 1-2 business days
East/Southeast Coast thru Florida - 3 business days
Midwest - 3-5 business days
West Coast thru California - 5-7 business days

*The UPS® Service Guarantee is currently active for UPS Next Day Air® only. The UPS® Service Guarantee remains suspended for all other UPS® shipments from any origin to any destination. The team at Fromuth Pickleball continues to work hard in order to maintain accurate shipping and delivery timelines. If you have questions about shipping and delivery, please contact our team at 610-894-7060.

Privacy Policy:

Your data and privacy is important to us. We need to collect data that is contractually required in order to process an online payment, deliver a purchased product, and meet statutory reporting obligations. View our Privacy Policy to learn what data we collect and why we collect it.