Pickleball Paddle Return Policy

At Fromuth Pickleball, we offer returns on most items purchased from our website. Items eligible for returns include pickleball paddles (excludes the purchase of used paddles) in accordance with the guidelines listed below. In the event you have a larger item to return, such as court equipment, please e-mail us at [email protected] for more information. *If an item arrived damaged please contact us immediately before completing the returns process.*

**For pickleball paddle defects and paddle warranty claims, please contact the manufacturer directly:
crbn - email [email protected]
Diadem - email [email protected]
Engage - file claims directly at https://engagepickleball.returnlogic.com

• Click here to download the Engage OmegaCARE Warranty Information

Gearbox - email [email protected]
JOOLA - Limited Warranty Policy
Prince - Email [email protected]
Selkirk - submit claims directly at https://selkirk.com/pages/lifetime-warranty
Six Zero - All warranty claims go through the manufacturer. For warranty claims, please email a short movie slip clearly showing the defect, along with your proof of purchase and paddle serial number to: [email protected]. Customers should also refer to Six Zero's Warranty and Return Policy here.

Click here to download the complete list of Pickleball Warranty Procedure Information.
Warranty questions and defect claims for brands not listed above, please contact Fromuth Pickleball Customer Service.

______________ 

 

Pickleball Paddle Returns

We understand the importance of loving your paddle. We want you to play with your paddle and make sure it is the right fit. Accordingly, we are happy to accept returns of pickleball paddles within 30 days of purchase*. If the paddle, in its original condition, does not meet your expectations, simply ship it back to us and we will refund your money.  We accept returns of played-with paddles, but paddles must not be modified in any way. Modifications include, but are not limited to, the addition of lead tape, edge guards, new grips, and/or name markers and stickers. All pickleball paddle returns are subject to refusal. Please contact us if you have any questions. 

*At Fromuth Pickleball, we sell used pickleball paddles. Used pickleball paddles are often customer returns or demo paddles. Our used paddle inventory is inspected prior to re-sell to ensure quality and playability. Used pickleball paddles may contain cosmetic blemishes. Paddles that were purchased online as 'USED' are not eligible for returns, exchanges, or refunds. 

*This 30-day return policy of used paddles is valid for online purchases ONLY. Paddles purchased in our West Lawn, PA retail store may only be returned in new  condition and in original manufacturer's packaging. If you're local to the Berks County area, we encourage you  to visit our West Lawn retail store and take advantage of the demo paddle program before making a purchase. 

To begin the returns process, please follow these instructions: 

1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)

*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number as the invoice # on the FedEx form.

2. Fill out the RETURNS FORM.
3. Click the blue RETURN LABEL button below to begin processing your return and pre-paid shipping label.  This will open in a new browser window.  
NOTE: If you encounter any difficulties while submitting the FedEx returns form, please contact our customer service department at 610-894-7060, and we will assist you.

 

4. Once you complete and submit the FedEx form, our returns department will review and approve your return.
5. After approval, you will be e-mailed a pre-paid shipping label.
6. Please include the completed RETURNS FORM in your return package.
7. Print and affix the pre-paid return label to your return package.
8. Drop your package off at any FedEx location or FedEX drop box. Click here to find a FedEx location near you.
9. Once your return is received and processed at our warehouse, our customer service team will issue a refund to the original payment method. A $10.40 (plus tax where applicable) return shipping fee will be deducted from your refund amount. 

 

*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging. *If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.