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Free Shipping Orders of $75+ and Free Return Shipping*

RETURN POLICY 

At Fromuth Pickleball, we offer FREE shipping for returns on most items purchased from our website. Items eligible for free return shipping include pickleball paddles, apparel, shoes, and accessories in accordance with the guidelines listed below. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. *If an item arrived damaged or you believe there may be a manufacturer defect, please contact us immediately before completing the returns process.*

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Pickleball Paddles

We understand the importance of loving your paddle. We want you to play with your paddle and make sure it is the right fit. Accordingly, we are happy to accept returns of used pickleball paddles within 30 days of purchase. If the paddle, in its original condition, does not meet your expectations, simply ship it back to us and we will refund your money.  We accept returns of played-with paddles, but paddles must not be modified in any way. Modifications include, but are not limited to, the addition of lead tape, edge guards, new grips, and/or name markers and stickers. All pickleball paddle returns are subject to refusal. Please contact us if you have any questions.

Fromuth Pickleball offers free shipping on returns of pickleball paddles within 30 days of purchase.

1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)

Order history

*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number on the invoice as your Invoice Number on the UPS Complete Returns page.

2. Fill out the RETURNS FORM.
3. Click the RETURN LABEL button to begin processing your return and pre-paid shipping label.  This will open in a new browser window. Click the blue CONTINUE AS GUEST button to proceed to the form page.


4. Include the completed RETURNS FORM in your return package.
5. Print and affix the pre-paid return label to your return package.
6. Drop your package off at any UPS location or UPS drop box. Click here to find a UPS location near you.

 

*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging. 
*If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.

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Shoes, apparel, accessories and other merchandise.

We accept returns for exchange or refund within 30-days of the invoice date. When returned, all items must be in brand new condition.

Shoes: must be returned in their original box and free of any signs of wear, discoloration, dirt or scuffs.
Apparel: must be unworn, unwashed and include original manufacturer tags, labels and packaging.

Original shipping charges are non-refundable. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. *If an item arrived damaged or you believe there may be a manufacturer defect, please contact us immediately before completing the returns process.*


Fromuth Pickleball offers free shipping on returns. Within 30 days, the following items are eligible to be returned for a full refund or exchanged: shoes, apparel, accessories, training aids, bags, grips and gifts.

1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)

Order history

*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number on the invoice as your Invoice Number on the UPS Complete Returns page.

2. Fill out the RETURNS FORM
3.Click the RETURN LABEL button to begin processing your return and pre-paid shipping label. This will open in a new browser window. Click the blue CONTINUE AS GUEST button to proceed to the form page.


4. Include the completed RETURNS FORM in your return package.
5. Print and affix the pre-paid return label to your return package.
6. Drop your package off at any UPS location or UPS drop box. Click here to find a UPS location near you.

 

*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging.

*If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.

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We want to ensure our customers receive the highest level of service and satisfaction. We take great pride in offering outstanding customer service, as well as a safe and secure online shopping experience. 

Orders placed by 3:00 p.m. EST weekdays Monday-Friday ship the same day they are placed. Guaranteed. 

If you have questions about products, policies or shipping, call us to speak with a customer service representative. 

610-894-7060
Monday - Friday 8:30 a.m. - 4:30 p.m. EST

 
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