Your shopping cart is currently empty.
RETURN POLICY
At Fromuth Pickleball, we offer returns on most items purchased from our website. Items eligible for returns include pickleball paddles (excludes the purchase of used paddles), apparel, shoes, and accessories in accordance with the guidelines listed below. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. *If an item arrived damaged please contact us immediately before completing the returns process.*
**For pickleball paddle defects and paddle warranty claims, please contact the manufacturer directly:
crbn - email support@crbnpickleball.com
Diadem - email info@diademsports.com
Engage - file claims directly at https://engagepickleball.returnlogic.com
- Click here to download the Engage OmegaCARE Warranty Information
Gearbox - email returns@gearboxsports.com
JOOLA - Limited Warranty Policy
Prince - Email customerservice@princepickleball.com
Selkirk - submit claims directly at https://selkirk.com/pages/lifetime-warranty
Click here to download the complete list of Pickleball Warranty Procedure Information.
Warranty questions and defect claims for brands not listed above, please contact Fromuth Pickleball Customer Service.
______________
Pickleball Paddles
We understand the importance of loving your paddle. We want you to play with your paddle and make sure it is the right fit. Accordingly, we are happy to accept returns of pickleball paddles within 30 days of purchase*. If the paddle, in its original condition, does not meet your expectations, simply ship it back to us and we will refund your money. We accept returns of played-with paddles, but paddles must not be modified in any way. Modifications include, but are not limited to, the addition of lead tape, edge guards, new grips, and/or name markers and stickers. All pickleball paddle returns are subject to refusal. Please contact us if you have any questions.
*At Fromuth Pickleball, we sell used pickleball paddles. Used pickleball paddles are often customer returns or demo paddles. Our used paddle inventory is inspected prior to re-sell to ensure quality and playability. Used pickleball paddles may contain cosmetic blemishes. Paddles that were purchased online as 'USED' are not eligible for returns, exchanges, or refunds.
*This 30-day return policy of used paddles is valid for online purchases ONLY. Paddles purchased in our West Lawn, PA retail store may only be returned in new condition and in original manufacturer's packaging. If you're local to the Berks County area, we encourage you to visit our West Lawn retail store and take advantage of the demo paddle program before making a purchase.
To begin the returns process, please follow these instructions:
1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)
*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number on the invoice as your Invoice Number on the UPS Complete Returns page.
2. Fill out the RETURNS FORM.
3. Click the RETURN LABEL button to begin processing your return and pre-paid shipping label. This will open in a new browser window. Click the blue CONTINUE AS GUEST button to proceed to the form page.
4. Include the completed RETURNS FORM in your return package.
5. Print and affix the pre-paid return label to your return package.
6. Drop your package off at any UPS location or UPS drop box. Click here to find a UPS location near you.
7. Once your return is received and processed at our warehouse, our customer service team will issue a refund to the original payment method. A $10.40 (plus tax where applicable) return shipping fee will be deducted from your refund amount.
Shoes: must be returned in their original box and free of any signs of wear, discoloration, dirt or scuffs.
Apparel: must be unworn, unwashed and include original manufacturer tags, labels and packaging.
Original shipping charges are non-refundable. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. *If an item arrived damaged or you believe there may be a manufacturer defect, please contact us immediately before completing the returns process.*
4. Include the completed RETURNS FORM in your return package.
5. Print and affix the pre-paid return label to your return package.
6. Drop your package off at any UPS location or UPS drop box. Click here to find a UPS location near you.
*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging.
*If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.
______________
Shoes, apparel, accessories and other merchandise.
We accept returns for exchange or refund within 30-days of the invoice date. When returned, all items must be in brand new condition.
Shoes: must be returned in their original box and free of any signs of wear, discoloration, dirt or scuffs.
Apparel: must be unworn, unwashed and include original manufacturer tags, labels and packaging.
Original shipping charges are non-refundable. In the event you have a larger item to return, such as court equipment, please e-mail us at pickleball@fromuth.com for more information. *If an item arrived damaged or you believe there may be a manufacturer defect, please contact us immediately before completing the returns process.*
Within 30 days, the following items are eligible to be returned for a full refund or exchanged: shoes, apparel, accessories, training aids, bags, grips and gifts.
1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)
*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number on the invoice as your Invoice Number on the UPS Complete Returns page.
2. Fill out the RETURNS FORM.
3.Click the RETURN LABEL button to begin processing your return and pre-paid shipping label. This will open in a new browser window. Click the blue CONTINUE AS GUEST button to proceed to the form page.
4. Include the completed RETURNS FORM in your return package.
5. Print and affix the pre-paid return label to your return package.
6. Drop your package off at any UPS location or UPS drop box. Click here to find a UPS location near you.
7. Once your return is received and processed at our warehouse, our customer service team will issue a refund to the original payment method. A $10.40 (plus tax where applicable) return shipping fee will be deducted from your refund amount.
*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging.
*If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.
______________
We want to ensure our customers receive the highest level of service and satisfaction. We take great pride in offering outstanding customer service, as well as a safe and secure online shopping experience.
Orders placed by 3:00 p.m. EST weekdays Monday-Friday ship the same day they are placed. Guaranteed.
If you have questions about products, policies or shipping, call us to speak with a customer service representative.
610-894-7060
Monday - Friday 8:30 a.m. - 4:30 p.m. EST