Returns: Apparel and Shoes
At Fromuth Pickleball, we offer returns on most items purchased from our website. Items eligible for returns include apparel, shoes, and accessories in accordance with the guidelines listed below. In the event you have a larger item to return, such as court equipment, please e-mail us at [email protected] for more information.
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Apparel, Shoes, Accessories and Other Merchandise
We accept returns for exchange or refund within 30-days of the invoice date. When returned, all items must be in brand new condition.
Shoes: must be returned in their original box and free of any signs of wear, discoloration, dirt or scuffs.
Apparel: must be unworn, unwashed and include original manufacturer tags, labels and packaging.
Original shipping charges are non-refundable. In the event you have a larger item to return, such as court equipment, please e-mail us at [email protected] for more information. *If an item arrived damaged or you believe there may be a manufacturer defect, please contact us immediately before completing the returns process.*
Within 30 days, the following items are eligible to be returned for a full refund or exchanged: shoes, apparel, accessories, training aids, bags, grips and gifts.
1. Have your order invoice number ready to go. You'll need this number to complete the returns process. The invoice number can be found on the Order History page in My Account. (See example screen shot below of what your Order History page looks like in My Account. Your invoice number is listed in the far right column.)
*PLEASE NOTE - If you selected "Checkout As Guest" and did not create an account with us during the checkout process, you can also find your invoice number on the A_R invoice that you received in your e-mail after your order confirmation. See example screenshot below. Enter the Document Number as the invoice # on the FedEx form.
2. Fill out the RETURNS FORM.
3. Click the RETURN LABEL link below to begin processing your return and pre-paid shipping label. This will open in a new browser window.
NOTE: If you encounter any difficulties while completing the FedEx returns form, please contact our customer service department at 610-894-7060, and we will assist you.
4. Once you complete and submit the FedEx form, our returns department will review and approve your return.
5. After approval, you will be e-mailed a pre-paid shipping label.
6. Please include the completed RETURNS FORM in your return package.
7. Print and affix the pre-paid return label to your return package.
8. Drop your package off at any FedEx location or FedEX drop box. Click here to find a FedEx location near you.
9. Once your return is received and processed at our warehouse, our customer service team will issue a refund to the original payment method. A $10.40 (plus tax where applicable) return shipping fee will be deducted from your refund amount.
*All returns must be shipped back in boxes or packaging that is free of any other labels or markings. Please do not tape or add labels to the manufacturer's original packaging.
*If you're trying to process a return after the 30-day purchase window, please contact us at 610-894-7060.
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We want to ensure our customers receive the highest level of service and satisfaction. We take great pride in offering outstanding customer service, as well as a safe and secure online shopping experience. Orders placed by 3:00 p.m. EST weekdays Monday-Friday ship the same day they are placed. Guaranteed. If you have questions about products, policies or shipping, call us to speak with a customer service representative.
610-894-7060
Monday - Friday 8:30 a.m. - 4:30 p.m. EST